Ron Bogan is the Assistant Vice President and Manager of the Complaint Escalation and Customer Feedback Group with First National Bank of Pennsylvania (FNB). FNB’s presence spans 7 states with 370 branches, 4,500 employees and more than $34 billion in assets. His current role involves program development and oversight of FNB’s Consumer Feedback Program. The purpose of this program is to protect the corporation from reputational and monetary risk. Since the team’s inception, Ron has led FNB to a 400 percent increase in program participation, decreased unresolved cases to .02 percent and increased FNB’s Better Business Bureau rating from a C to an A+. Ron’s passion inside and outside of work has been leadership development. He’s an active member of Toastmasters International, where he’s chartered, sponsors and served as club president to encourage the communication and leadership development of employees. Through Toastmasters, Ron has earned his Advanced Leadership and Communicator Bronze Certifications. He has served as a high school mentor for two consecutive years to promote student entrepreneurship. His previous year’s mentee won a $5,000 scholarship for their partnership in the school’s capstone project. Ron is also a certified coach, trainer and D.I.S.C. Behavioral Consultant, using this information to help teens and adults better lead themselves to better understand and lead others. Ron resides on the East Side of Pittsburgh and is the father of 4 children, ranging from 18 to 4 years of age.