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About the Role
Resource Navigators are highly competent, motivated professionals, who assess and assist families and individuals with immediate and long-term needs and goals. The Resource Navigator serves as an entry point into Kingsley’s services and programs. They will work with anyone seeking assistance. The navigator is responsible for connecting and addressing barriers. They will also understand programs for school-aged children and teens. Navigators will maximize benefits at Kingsley and make referrals to the county human service system when appropriate. They will foster and maintain relationships with community-based providers and other resources and advocate for clients. Documentation and tracking of client contacts and referrals is an important function. Resource Navigators will be strategically located at the Kingsley Center to connect with all visitors.
Requirements
ESSENTIAL DUTIES & RESPONSIBILITIES:
Assist with planning and program delivery.
Work as part of a cohesive team.
Assist in data collection and input of client information.
Help mediate the resolution of problems, issues and concerns of clients when needed.
Provide information and updates for board meetings as requested.
Communicate efficiently via in-person, text, emails, or any form that allows for the most effective operation of the family center
Perform other duties as assigned by KA Leadership Team.
**** This list of duties can and will expand and/or change to meet program goals and outcomes.
SUPERVISORY RESPONSIBILITIES
This position will have supervisory responsibilities when the navigator is serving as the evening Manager on Duty as scheduled.
KNOWLEDGE, SKILLS & ABILITIES
Self-directed
Demonstrated interest in public service
Outstanding communication skills
Ability to engage and connect with higher needs populations
Ability to navigate systems and find solutions to problems
Detail-oriented Internal/external relationship builder and collaborator
Exercises sound judgment
Proficient computer literacy skills
EDUCATION/EXPERIENCE & CERTIFICATIONS:
Bachelor’s degree in a related field, plus one year of experience -OR- Any equivalent combination of education and experience which meets the required knowledge, skills, and abilities
Current Act 33/34 and FBI clearances
WORK ENVIRONMENT: Works in a normal office setting, with no exposure to adverse environmental conditions.
(1) Indoor & outdoor; (2) Frequently required to work at a fast pace; (3) Evening, and weekend work required.