Welcome Center Attendant

About the Role

The Welcome Center Attendant is responsible for the professional and efficient management of the main lobby area. This includes greeting clients, visitors, members, and guests as they enter; answering the phones, properly relaying messages or transferring calls. Assist with visitor tours, membership enrollment, processing payments, upkeep of Health and Wellness areas and general office maintenance.

Requirements

ESSENTIAL DUTIES & RESPONSIBILITIES:

Interacts and communicates with the public and other employees in a courteous and professional manner
Answers a multi-line phone system, obtain and deliver messages to the appropriate staff in a timely manner
Electronically process receipts of cash, checks, and credit card transactions in accordance with established policy and procedures
Assist with visitor tours of the wellness center
Setup and breakdown meeting/event space as needed or requested
Check membership identification cards in the barcode system
Maintain membership filing system
Update program schedule quarterly or as directed by the supervisor
Copy, stock, and update office forms as needed
Sort incoming mail when needed
Utilize copier and postage machinery as needed
Have knowledge of all computer programs
Maintain a safe, clean workplace
Wipe down and maintain a clean fitness center.
Minor bathroom/locker room maintenance, including water cleanup
Clean up equipment and garbage from the gym, dust mop on downtime
Walk through Health and Wellness spaces (including 3rd floor) at closing
Complete the closing checklist
Manage member communication for locker items that have been left overnight
Manage donation center items
Maintain outdoor space if schedule permits
Check Microsoft Teams and Outlook frequently during shift
Perform other duties as assigned

KNOWLEDGE, SKILLS & ABILITIES

Strong interpersonal skills and ability to work as part of a team.
Excellent customer service skills
Ability to work effectively in a fast-paced environment, be flexible, organized and able to effectively prioritize work tasks
Strong verbal communication skills.
Must be detailed oriented
Skilled in the use of all Microsoft Office products

EDUCATION/EXPERIENCE & CERTIFICATIONS:

High School Diploma preferred
2-3 years customer service experience preferred
Current Act 33/34 and FBI clearances

ORGANIZATIONAL RELATIONSHIPS:

Reports to: Welcome Center Supervisor
Direct reports: None

WORK ENVIRONMENT:

Indoor/Outdoor
Frequently required to work at a fast pace
Evening, and weekend work required

SALARY:

$13 - $15 per hour